The Human Factors Managers Course is 3 days and suitable for managers, supervisors, team leaders and all healthcare staff wishing to gain an in-depth understanding of Human Factors in healthcare.

Human Factors training in healthcare enhances clinical performance through an understanding of the effects of teamwork, tasks, equipment, workspace, culture, and organisation on human behaviour in clinical settings. A human factors approach to patient safety differs from traditional safety training in that the focus is less with the technical knowledge and skills required to perform specific tasks, but rather with the cognitive and interpersonal skills needed to effectively manage a team-based, high-risk activity.

"All NHS leaders need patient safety training, so they have the knowledge and tools to drive change and improvement."

Improving safety through education and training Recommendations - Commission on education and training for patient safety 2016.

Healthcare staff need to recognise that human error is inevitable and that cooperative and collaborative teams are the greatest asset to achieving safety and reliability in complex and hazardous work environments. The Human Factors in Healthcare managers course provides participants with an in depth understanding of the human and organisational causes of error and provides the knowledge and tools to enable a proactive approach to the avoidance, trapping and mitigating of errors.

Dr Phil Adam

Dr Phil Adam, GAT Human Factors Trainer, talks about Safety Culture in healthcare.

Human Factors Managers Course - Typical Program
  • What are human factors?
  • Safety and human performance
  • Conceptual model of human factors
  • Slips, lapses, and mistakes
  • Communication
  • Information processing
  • Automation and ergonomics
  • Patient safety concepts
  • Culture and violation
  • HF and policy compliance
  • Assessing organisational culture
  • Team dynamics
  • Affective leadership
  • Conflict
  • Personality and behaviour
  • Manchester Patient Safety Framework
  • Behavioural markers
  • Briefing and debriefing
  • Effective feedback
  • Assessing safety behaviour
  • Incident reporting systems and processes
  • Grading patient safety incidents
  • Gathering data
  • 'Being Open' policy
  • RCA tools and techniques
  • Developing an action plan
  • Objective report writing
  • RCA tools and techniques
  • Integrating safety and human factors
  • Integrating lessons learned
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